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Every call to your hotel is a key moment. An opportunity to generate income, to retain a customer, to create an experience. And yet, many times that opportunity is lost. Not for lack of intention, but for inefficient processes, obsolete systems or poorly integrated tools. At Neobookings we have been helping hotels to transform their way of selling for more than two decades. Today we present our Call Center module, a tool designed to convert calls into reservations quickly, precisely and without friction.
Become a real sales machine
For many hotels, the call center remains one of the main sales channels. but also one of the most forgotten at a technological level.
- Can you check the availability of several hotels at once?
- Can your team send custom quotes in seconds?
- Do you manage prices and conditions in real time without errors?
- Do you have a clear view of the state of occupation, inputs and outputs?
If you have doubted in only one of these questions, you need to continue reading.
Extreme speed, full control
Search, select and confirm in a matter of seconds and say goodbye to fragmented processes, with going back and forth between systems.
By having everything on a single screen—availability, offers, penalties, fees and extras—your agents gain in agility, and your customers notice it from the first call.
A solution designed for agility
The module of call center of neobookings Centralize the entire telephone commercial operation, facilitating the work of your team and guaranteeing a frictionless experience for the client.
These are its main functionalities:
1. Smart search and multihotel
This module allows you to manage reservations quickly and flexibly from a single screen.
For hotel chains, it is a particularly powerful tool. It allows you to select hotels by zones and apply advanced filters as a maximum price, type of pension or specific rate. In addition, it offers a key advantage: you can compare the availability and prices of all hotels at the same time, automatically showing the cheapest option. All this from a single screen, which speeds up decision making and improves conversion in each call.
2. Flexible shopping basket
Everything happens in a single flow: Selection, Modification, Confirmation.
Your team can set prices, add extras, or apply an additional discount on the spot. In addition, the system automatically detects incompatible searches, avoiding possible errors in booking management.
3. 100% automated and safe charges
Thanks to the integration with Neo Payments, the system allows you to manage all payment operations without leaving the Call Center environment:
- Validate cards in real time, without the need for immediate charges.
- Configure flexible payment plans according to rate, date or method (prepaid, fractionated, payment on arrival...).
- Automates charges and returns, applicable to both direct and channel reservations.
- Generate secure payment links, with automatic update on the reservation.
- Reduces the risk of card tokenization and PCI DSS and PSD2 compliance.
Everything is registered in the reservation and connected with the Channel and/or PMS, eliminating manual tasks and ensuring frictionless income. A system designed to free up time, avoid errors and protect each transaction.
4. Budgets in seconds
With the NeoBookings Call Center module budget system, transforming a consultation into a reservation is easier and more professional than ever.
Your team can generate one, or several custom quotes, simultaneously, and send them by email in seconds in the client's language and currency.
The client receives a clear proposal in his mail, with the possibility of immediate confirmation, while the system automatically validates availability. The whole process is agile, clear and designed to maximize conversion from the first call.
5. Centralized Ticket Calendar
It incorporates a visual and interactive calendar that allows you to see all the reservations in a clear and orderly way, showing the name of the client, the channel through which the reservation has arrived and other relevant details, such as the collections of the reservations.
This not only improves customer support, it also optimizes internal planning and reduces operational errors.
6. Total integration in record time
This module connects with major Channel Managers, PMS, payment gateways and voice systems.
And the best: no waste of time or complex developments. In a few days, your equipment can be operating at 100% with a fully integrated solution.
Less clicks, more sales
We know that every second counts. That is why we have created a system that eliminates unnecessary steps and adapts to the particularities of each sales channel, facilitating the essential: that each agent can work with speed, precision and control, without having to open three systems or follow twenty steps to close a reservation. Everything must be resolved with clarity, security and no margin of error.
- Reduces reserve time.
- Increase conversion.
- Secure charges.