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To attend inquiries to close reservations
Regular hotel chatbots answer frequently asked questions, such as schedules, parking or pets, deterministically, and when the guest wants to reserve they send it to the reservation engine so that it starts from scratch.In that jump, part of the purchase intention that has led the guest to ask is lost. Something counterintuitive when booking.
NeoChatbot completes the reservation within the conversation.Check availability, quote on actual rates, add extras and confirm the establishment's engine and payment gateway, which retains direct sales, customer data and guest relationship.
Almost 2% conversion without the guest having to surf the web
It seems crazy, but it's already happening. The figures that come from the NeoChatbot backoffice within the BlueSea Hotels website in the period between August 26 and September 24, 2026 confirm the success of the system.
NeoChatbot Backoffice: Activity of the assistant on the BlueSea Hotels website, last 30 days.
In less than a month, NeoChatbot closed 149 reserves for a total value of €67,438.90, with an average value of more than €450 per reserve.
Each conversation generated on average €7.89 in reserved value. 1.7% of the conversations ended in reserve, a rate calculated on the total number of conversations, including those that only sought service information (schedules, parking, pets), and that counts only the reserves closed within the assistant.
The backoffice shows revenue generated by the channel, the complete funnel up to the reserve and the exact point where each guest is lost. Register abandoned carts, demand lost on dates without availability, conversion by language and extras sold, and allows you to compare up to 60 hotels side by side.
In the case of Bluesea, the chatbot identified nine reserves abandoned in the middle process, with a recoverable value of more than €4,000.Each conversation can be reviewed exactly as the guest saw it, with the rooms, prices and forms shown to you at the time of interaction.
NeoChatbot BackOffice: A revised Bluesea Hotels conversation as the guest saw it
Morpheus stores all the conversations, which can be used to retrain the LLM, generating an intelligence applied directly to the business.
The complete booking engine, within the web chat window
NeoChatBot is integrated into the website of each hotel as a chat window designed with the same graphic line of theChain brand thanks to its hyper-personalization. The reservation is completed on the same page, without going to the traditional engine or starting again.
The guest asks in natural language and, when he wants to reserve, the assistant shows him at each step the element he needs: date selector, selector for adults, children and babies with his age bands, and room cards with photo gallery, rates with his cancellation conditions, price per night and savings compared to the reference rate.
The window also supports voice input, and each response shows the time it took to generate.
Concierge: The intelligent assistant who guides your guest in the experience of choosing his hotel
Most of the guests who arrive at the web of a chain still do not know which hotel to stay at. Concierge attends to that first phase: he talks with the guest from the main web of the chain, helps him find the destination and the hotel that fit with what he is looking for and, when he has decided, he passes the hotel assistant without cutting the conversation.
From "I don't know where to go" to the reserve, in a single conversation
1.attends in the language of the guest.The guest writes or speaks in the web chat of the chain. The wizard detects the language and keeps it throughout the conversation.
2.Identify what you are looking for.Distinguish if the guest wants to explore destinations, compare hotels, solve a general doubt or start booking, and adapt the answer to each case.
3.It proposes real hotels of the chain.Shows visual sheets of the hotels of the destination ordered, with photo, category, location, services and how to get there. Never recommend accommodation outside the group.
4.Transfer to the chosen hotel assistant.When the guest chooses, the conversation continues with the specialized assistant at that hotel, who already knows what the guest has requested. From there, consult availability and rooms in real time in the reservation engine and accompany you until payment.
5.Allows you to change your mind without starting from scratch. If the guest wants another destination or another hotel, he returns to Concierge with everything talked about up to that moment.
One agent per hotel, coordinated with each other
Each hotel in the chain has its own agent, trained with its information, its rooms and its brand. Concierge coordinates them all: When you refer to a guest, you convey the context of the conversation to the hotel assistant, so that the guest does not have to repeat dates, number of people or preferences.
In this way, the answers are more precise, because each assistant works only with the data of his hotel. The risk of mixing information is eliminated, such as applying the rate or service from one hotel to another. And the system responds faster, because no wizard has to process the entire group catalog to answer a specific question.
Low token consumption and extraordinary response speed thanks to innovative engineering decisions
NeoChatbot knows every hotel in detail and always has up-to-date information. Understand what each guest needs and choose the most suitable artificial intelligence model to respond to. Thus, every response is fast and accurate.
The quality is automatically monitored. Another AI scores the answers, the system repairs the incomplete before they reach the guest and some 13,000 automatic tests ensure that no change breaks anything. If an external system fails, the wizard keeps replying.
The next step for the web of your chain
For years, the hotel website has left the guest all the work: search, compare and fill out forms. That is changing, and the guest already hopes to be able to ask and reserve on the same site. NeoChatbot is already doing it.
Do you want to see how it would work in your hotels? Write us and we'll show you.